Refund Policy

Last Updated: July 2026

At Saikoun, we are committed to delivering premium anime apparel and ensuring every customer receives the quality they expect. Please read our refund policy carefully before placing an order.

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7-Day Return Policy

We offer a 7-day return policy for eligible items.

You have 7 days after receiving your order to contact us regarding any issue with your purchase.

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Eligible Returns

Returns are only accepted if the item:

• Arrived damaged during shipping

• Arrived defective or has a manufacturing fault

• You received the wrong item

To request a return, please contact us within 7 days of delivery and include:

• Your order number

• Clear photos of the item

• Photos showing the issue

Our support team will review your request and provide further instructions.

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Items That Are Not Eligible for Return

Unfortunately, we cannot accept returns, refunds, or exchanges for:

• Incorrect size ordered by the customer

• The item does not fit as expected

• Change of mind

• Accidental orders or duplicate orders

• Personal preference

• Minor color differences caused by screen settings

• Normal production variations

• Orders with incorrect shipping information provided by the customer

• Sale or promotional items unless they arrive damaged or incorrect

Please refer to the size chart on each product page before placing your order, as sizing may vary between brands.

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Size Policy

Every product page includes a detailed size chart.

Customers are responsible for selecting the correct size before purchasing.

As the correct measurements are provided, we do not accept returns or exchanges if the correct size was shipped but does not fit your personal preference.

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Order Cancellations

Orders may only be cancelled before processing begins.

Once an order has entered production or has been shipped, it cannot be cancelled or modified.

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Return Shipping

If your return request is approved due to a damaged, defective, or incorrect item:

• We will provide instructions for returning the item.

• Return shipping costs may be covered only if the error was our responsibility.

For all other situations, return shipping costs are the customer's responsibility.

We do not provide free return shipping labels for non-approved returns.

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Refunds

After your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your bank or payment provider to complete the refund after it has been issued.

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Late or Missing Refunds

If you have not yet received your refund:

• Check your bank account again.

• Contact your credit card company or payment provider.

• Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our support team.

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Shipping Delays

Estimated delivery times are provided as a guideline.

Delays caused by customs inspections, weather conditions, carrier issues, holidays, or other events beyond our control are not grounds for refunds or cancellations.

Some international shipments may take longer than expected.

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Lost Packages

If tracking confirms that your package has been lost during transit, please contact us. We will work with the shipping carrier to investigate and determine the appropriate resolution, which may include a replacement or refund.

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Contact Us

If you have any questions regarding this Refund Policy or need assistance with your order, please contact us through the Contact page on our website.

Thank you for choosing Saikoun.